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So you've made a great decision to use us and you want to know what you're getting yourself into. No problem! Here's our standard terms and conditions tha will be sent to you with the confirmation form. Although these are pretty standard for the industry, we're pretty flexible on anything you might be upset about.

Introduction A contract is formed between a customer (referred to as the “Customer”) and First Sight Media Ltd (referred to as the “Company”) when an Order is received from the Customer. An Order may be in written, verbal or electronic form. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.

Supply: Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae sint et molestiae non recusandae.

Rights Reserved: Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with a quotation or proposal, the Customer accepts these terms and conditions.

Payment: The Company shall issue an invoice to the Customer in respect of products or services supplied, or to be supplied, the payment terms for which will be stipulated on the invoice. The Company reserves the right to charge interest on overdue amounts at an annual rate of 5% above the Lloyds TSB Bank base rate ruling on the date payment is due. Title in the goods or services shall remain with the Company until full payment has been received, unless otherwise stipulated in the Order.

Health & Safety:: The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s).

Creative Brief: Unless otherwise agreed, the Customer accepts the Company’s decisions on creativity within the product(s) or service(s).

Booking Fee/Cancellation: Monies paid by the Customer to reserve the product(s) or service(s) of the Company will be accepted as a Booking Fee. If the Customer cancels the order less than 8-weeks prior to the Company supplying the product(s) or service(s), the Customer will be liable for the whole invoice value less any Booking Fee already paid. If the Customer cancels their Order more than 8-weeks prior to the Company supplying the product(s) or service(s), they shall forfeit the Booking Fee and the cost of any work undertaken to that point.

Liability: The Company accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of the Company being unable to supply the product(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value – or monies already paid by the Customer.

Force majeure: If production or delivery is delayed by strikes, lockouts, fire, accidents, defective materials, delays in receipt of raw materials or bought-in-goods, services or components or any other causes beyond the reasonable control of the Company, a reasonable extension of time for production or delivery shall be granted where practical. The client shall pay such reasonable charges at the Company’s standard rates as shall have been occasioned by the delay. The Company shall not be held liable as a result of any of the foregoing scenarios.

Data Protection: The Customer must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video as a result of the Company supplying the product(s) or service(s) – and that such recording is in compliance with Data Protection.


A: First Sight Media material

The Copyright of all material that has been captured by the Company is solely owned by First Sight Media and protected under UK Law. Upon completion and cleared funds (and in some instances before, upon prior agreement), the Company will transfer the Copyright Ownership to the Client. The Company does however reserve the right to use the footage / material; / media, either in sections or in its entirety, for promotional purposes unless otherwise requested in writing by the Client.

B: Material provided by client

In the event of the Client providing material (video, audio, photographs, logos etc) for inclusion into a First Sight Media production, copyright must firstly be obtained from the original copyright owner / material provider. The Client will indemnify the Company against any future possible claims, disputes, expenses or similar that may arise for a third party concerning usage of such material.

Complaints Procedure: In the unlikely event of a dispute over the supply of product(s) or service(s), the Customer and Company agreed to accept the findings of the Institute of Videography’s Arbitration Office. Any disputes must be notified within 28-days of the Customer receiving the product(s) or service(s).

Care and Damage to client property: Whilst every care is taken in the handling of the Customer’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst they are in the custody of the Company. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.

Expenses: The Company retains the right to charge out-of-pocket expenses incurred in providing the product(s) or service(s) – subject to being able to provide the Customer with proof of expenditure. All out-of-pocket expenses will be charged at cost.

Confidentiality: Unless otherwise agreed the Company will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by the Company to supply of the product(s) or service(s).

Basis of law: These Terms and Conditions and any accompanying letter and/or contract are governed by the laws of the United Kingdom

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Latest Blog Posts

Here's a few examples of our latest blog postings. Click on an image to view the full case article or check out our full blog here.

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"The First Sight Media team have been instrumental in helping increase the exposure of our event through the excellent videos they have produced for us.
In addition, the superb and professional staging and audio provision for the awards evening ensure complete success."

Will Barton

Business Development Officer WODC

"We’ve had a great experience working with First Sight Media. The service and support provided has been very professional and the team are very friendly.
We look forward to working with them in the future and have no hesitation in recommending them to any other company."

Jo Morely

Market Manager Roche Diagnostics

"The First Sight Media team have a great ‘can-do’ attitude and were a pleasure to work with. They really helped us with script writing and their patience and professionalism was superb.
The videos really brought the training to life for our people and we’ve had great feedback as a result."

Karen Boucher

Head of Talent and Development Blue Cross

First Sight Media did a great of job live streaming our Better Jobs conference - a fast-moving one-day event with lots of high profile speakers and delegates. From our first enquiry, via the web, to the final live stream delivery and after care, First Sight went 'above and beyond' to deliver a fantastic customer experience.

Lisa Jeffery

Digital Communications Manager Joseph Rowntree Foundation

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©First Sight Media 2016 REGISTERED OFFICE: First Sight Media Ltd, Hillside, Albion Street, Chipping Norton. OX7 5BH. 5136287. All Rights Reserved. Terms and Conditions